Cancel a subscription

How these cancellation routes are chosen

Every provider here links to the cancellation route that provider publishes for UK customers: an online account area, a cancellation page, a contact form or a phone line. Feoh does not invent contact details or guess which route fits your situation. Where a provider offers more than one way out, the page shows what it publishes and lets you choose.

Why the checked date matters

Each page carries the date Feoh last checked the route. Cancellation routes change more often than prices do, so that date is the honest measure of a page’s worth. If the provider’s own site no longer matches it, follow the provider and treat the page as out of date.

Before you start

• Know what you are ending. A rolling monthly subscription and a minimum term contract follow different rules, set out in the guide to UK subscription cancellation rights.
• Know how you are charged. If payments come from a card rather than a direct debit, start with the guide to cancelling a recurring card payment.

If it goes wrong

Two problems come up most often after a cancellation. If you are billed after the account should have closed, work through what to do when you are charged after cancelling. If the provider will not let you finish the process at all, see what to do when you cannot cancel a subscription. Either way, Feoh keeps the dates, references and messages in one case.