Terms of use

What Feoh is

Feoh helps you organise and act on problems with companies: missing parcels, refunds, charges after cancelling, unrecognised payments, wrong bills, ignored complaints, cancellations and similar jobs. It isn't a law firm, a claims-management company, an ombudsman or a regulated financial adviser, and nothing it produces is legal or regulated financial advice.

What Feoh does not do

• It does not connect to your bank and does not use Open Banking.
• It does not read your mailbox, only emails you choose to forward.
• It never contacts a company, cancels, switches or negotiates for you.
• It does not search live market deals.

Your responsibilities

You send every message yourself and you make every decision. Check important details (prices, notice periods, cancellation routes and dates) directly with the company before acting. Never send Feoh bank logins, card details, full account numbers or identity documents.

Accuracy and availability

Company information can change and extracted email facts can be incomplete. Feoh is provided as-is, may change, and may be unavailable at times. Feoh isn't liable for decisions you make or for outcomes with third parties.

Plans and payment

Free includes one forwarded email to try Feoh and one active case at a time. Feoh Plus costs £7.99 a month and adds unlimited forwarding, unlimited active cases, reminders and chasers. Feoh Pro costs £14.99 a month and adds escalation packs, the reply helper and reusable follow-up plans. People who subscribed at the earlier £3.99 price keep that price for as long as their subscription continues.

Paid plans are recurring monthly subscriptions taken through Stripe. They renew automatically each month at the price you signed up at until you stop them. You can cancel the next renewal at any time from Manage plan on your plans page; your access continues until the end of the period you have already paid for, and you are not charged again after that.

Refund requests are considered in line with applicable law and the circumstances of the request. Your statutory consumer rights are not affected by anything in these terms.

Your account

You can delete your data or your account at any time from Profile. See the privacy notice for what is stored.