Help
How Feoh works, and how to tell us when something isn't right.
Does Feoh connect to my bank?
No. Feoh has no bank connection and no Open Banking. Every figure comes from what you type in or from an email you forward.
Does Feoh read my inbox?
No. Feoh only sees an email if you choose to forward it, and it keeps the structured facts rather than the message wording.
Is Forward to Feoh live?
Yes. Your forwarding address accepts real email, and anything you forward is read for the useful facts and turned into an Inbox item. Feoh only ever sees the emails you send it.
What does Free include?
One active case at a time, one forwarded email so you can try Feoh, company and cancellation guidance, prepared next actions and basic tracking. Feoh Plus (£7.99 a month) adds unlimited active cases, unlimited forwarding, reminders, chasers and your saved total. Feoh Pro (£14.99 a month) adds escalation packs, a reply helper and reusable follow-up plans.
How do I delete my data?
Profile has controls to export your data as JSON, delete all your cases and Inbox items, or delete your account entirely.
Does Feoh give legal or financial advice?
No. Feoh helps you organise and act on consumer problems. It isn't a law firm, a claims-management company or a regulated financial adviser, and it never contacts a company for you. Check important details with the company before acting.
Common problems
- Parcel says delivered but you haven't received it
- A company has refused your refund
- Charged after you cancelled
- A company is ignoring your complaint
- A payment on your statement you don't recognise
- Your bill has gone up
- You've had a letter from a debt collection company
- You've had an arrears or missed payment letter
- A letter arrived and you don't know what it means
- You've had a bill or payment demand you weren't expecting
- A direct debit was taken after you cancelled
- A refund was promised but hasn't arrived
- You can't cancel a subscription
Money admin help
Short, practical pages for the problems people bring to Feoh most often.
- Charged after cancelling a subscription? What to do in the UK
- How to cancel a recurring card payment in the UK
- Refund not received? What to do next in the UK
- How to cancel a phone, broadband or TV contract in the UK
- My broadband bill has gone up. What can I do?
- My mobile contract is ending. What should I do?
- Why has my subscription price increased?
- How to find out what a mystery card payment is
- How to cancel a subscription that won't let you cancel
- Forgotten subscriptions: how to find them
- How to dispute an unknown recurring payment
- Subscription cancellation rights in the UK
Getting in touch
Use the report form to tell us about anything broken or confusing, or to suggest an improvement. It works whether or not you can sign in, and you can leave an email address if you'd like a reply.