Problems Feoh can help with
Parcels, refunds, charges after cancelling, ignored complaints, unrecognised payments and bill increases. Pick your problem and Feoh helps you work out the next step.
Parcel says delivered but you haven't received it
Your tracking says delivered and the parcel isn't there. Here's what to check, what to keep, and how to raise it with the seller rather than the courier.
A company has refused your refund
A shop or service has said no to your refund. Here's how to check their reason, put your request in writing and take it further if they don't budge.
Charged after you cancelled
You cancelled and the payment still went out. Here's how to check what actually happened, ask for the money back and stop it happening again.
A company is ignoring your complaint
No reply, no reference number, no progress. How to get a complaint formally logged, what to chase and when an ombudsman or dispute scheme may be able to look at it.
A payment on your statement you don't recognise
An unfamiliar name on your statement is often a trading name or an app store charge. Here's how to identify it safely and what to do if it isn't yours.
Your bill has gone up
Work out exactly what the increase costs you over a year, check where you are in your contract, and prepare what to say before you ring them.
You've had a letter from a debt collection company
A debt collector has written to you. Here's how to work out what the letter is, what to keep, and how to ask for details so you can check it.
You've had an arrears or missed payment letter
A company says you've missed payments. Here's how to check the figures, what to keep, and how to reply in writing without agreeing to something you can't manage.
A letter arrived and you don't know what it means
Work out who sent it, whether it needs a reply, and what to do by when. Paste the wording into Feoh and get a plain-English summary and a reply ready to send.
You've had a bill or payment demand you weren't expecting
A demand for payment has arrived out of nowhere. Here's how to check who sent it, whether it's yours, and how to query it in writing before you pay.
A direct debit was taken after you cancelled
You cancelled, and a direct debit still left your account. Here's how to check what was cancelled, ask your bank about the Direct Debit Guarantee and get the money back.
A refund was promised but hasn't arrived
They agreed the refund and the money still isn't in your account. Here's how to pin down the date they promised, chase it in writing and escalate if it stays unpaid.
You can't cancel a subscription
No cancel button, a dead link or support that won't reply. Here's how to cancel in writing, stop the payment at your bank and keep proof it was cancelled.