Feoh

A payment on your statement you don't recognise

Most unrecognised payments turn out to be legitimate. The name on a statement is often the company's trading or payment-processing name rather than the brand you bought from.

Check whether the amount matches a subscription you already have, and look at the app store or payment accounts that bundle charges together.

If you genuinely do not recognise it, contact your bank rather than any phone number or website you find in a search, because fake support numbers are common.

Give this to Feoh

Answer a few questions and Feoh works out the next step, lists the evidence to keep and writes the message for you to send.

Identify this payment with Feoh

What to gather first

  • The exact merchant text as it appears on your statement
  • The date and amount
  • Whether it has happened before, and how often
  • Any subscription of the same amount you already know about

What to do

  1. 1Copy the merchant text exactly and check it against your subscriptions and app store receipts.
  2. 2Check whether anyone else on a shared account or family plan made the payment.
  3. 3If you still cannot place it, report it to your bank using the number on your card or your banking app.
  4. 4Never ring a support number you found in a search result or a message about the payment.
  5. 5If it repeats monthly, treat it as a subscription to identify and cancel rather than a one-off.

Questions people ask

Why doesn't the name on my statement match the shop?
Businesses often bill under a registered company name, a trading name or a payment processor, so the text on the statement can look unfamiliar even when the payment is genuine.
Who should I contact if I think it's fraud?
Your bank, using the contact details on your card or in your banking app. Do not use a number provided in a message or search result about the payment.

Read more

Other problems Feoh helps with

Feoh helps you organise and act on everyday admin problems. It isn't a law firm, debt adviser or regulated financial adviser. Nothing is sent to anyone unless you send it yourself.