A letter arrived and you don't know what it means
Start with three questions: who sent it, what are they asking for, and is there a date on it. Most confusing letters become manageable once those three things are clear.
Plenty of letters are for information only and need nothing from you. Where something is being asked for, the date is usually the thing to work back from.
If you still cannot tell, it is perfectly reasonable to write back and ask them to explain in plain English before you do anything. Check the sender's details independently rather than relying only on the contact details printed on the letter.
Give this to Feoh
Answer a few questions and Feoh works out the next step, lists the evidence to keep and writes the message for you to send.
Work out this letter with FeohWhat to gather first
- The letter and the envelope
- Any reference number and date on it
- Anything earlier about the same subject
What to do
- 1Identify the sender and check you recognise them.
- 2Note any reference number and any date mentioned.
- 3Work out whether it asks you to do, send or pay anything.
- 4If it isn't clear, write back and ask them to explain it plainly.
- 5Keep the letter and a copy of anything you send back.
Questions people ask
- How can I tell if a letter is genuine?
- Look up the organisation's contact details independently rather than using the ones in the letter, then check with them directly. Be wary of anything that pushes for fast payment or personal details.
- Do I have to reply?
- Not always. Many letters are for information only. If the letter asks you to do something or gives a date, it is safer to respond, even if only to ask what it is about.
Other problems Feoh helps with
- Parcel says delivered but you haven't received it
- A company has refused your refund
- Charged after you cancelled
Feoh helps you organise and act on everyday admin problems. It isn't a law firm, debt adviser or regulated financial adviser. Nothing is sent to anyone unless you send it yourself.