Your bill has gone up
Start with the number. Work out the difference per month and multiply it by twelve, because the annual figure is what makes the decision obvious.
Then check where you stand contractually: whether you are still in a minimum term, when it ends, and what the notice period is. Your provider's own documents are the source for this.
Armed with both, you can decide whether to negotiate, cancel or switch, and say so clearly when you contact them.
Give this to Feoh
Answer a few questions and Feoh works out the next step, lists the evidence to keep and writes the message for you to send.
Take on this increase with FeohWhat to gather first
- Your old price and new price
- The date the new price starts
- Your contract end date and notice period, if you have them
- The notice they sent about the increase
- What comparable deals are currently advertised
What to do
- 1Work out the annual cost of the increase.
- 2Find your contract end date and notice period in your provider's own documents or account area.
- 3Check what new customers are being offered for the same service.
- 4Contact them with a specific ask rather than a general complaint.
- 5If you decide to leave, check the cancellation route and any notice period first.
Questions people ask
- Can I leave because the price went up?
- It depends on your contract and how the increase was notified. Check the terms you agreed and the notice they sent, as both set out what options you have.
- Is it worth ringing to negotiate?
- Often yes, particularly if you know the annual cost of the increase and what competitors currently advertise. Deciding in advance what you will accept makes the call much shorter.
Read more
Other problems Feoh helps with
- Parcel says delivered but you haven't received it
- A company has refused your refund
- Charged after you cancelled
Feoh helps you organise and act on everyday admin problems. It isn't a law firm, debt adviser or regulated financial adviser. Nothing is sent to anyone unless you send it yourself.