How to cancel a phone, broadband or TV contract in the UK
With phone, broadband and TV, the contract and the provider's own terms decide what happens when you cancel. Start there rather than with a general rule.
If you signed up recently
Citizens Advice says people who signed up online or by phone less than 14 days ago may have a cooling-off right. What you have already used can affect this, so check the guidance for your situation.
Otherwise, use the provider's route
Contact the provider through an available cancellation route and keep records of every attempt: dates, reference numbers, and who you spoke to. That record is what makes a later dispute straightforward.
Provider-specific routes
Feoh keeps a directory of verified official cancellation routes, with the source and the date we last checked. Where we haven't verified a route, we say so rather than guess.
Official sources
Last reviewed: September 2026
Want Feoh to help you sort this?
Forward the email about it and Feoh pulls out the charge, the dates and the next step, alongside the official cancellation route where we have verified one.
Related guides
Feoh is an admin tool, not legal or financial advice.