How to cancel Virgin Media in the UK
Broadband & mobile · UK
This guide uses the official route Feoh has checked for Virgin Media. Feoh won't invent contact details — everything below comes from Virgin Media's own published information.
PhoneCancelling Virgin Media services
Best way to cancel: call
This one needs a phone call. Annoying, but I've got the number and what to say.
Hello, I'd like to cancel my Virgin Media subscription, please. My name is [your name]. The account is under [your email / account number]. Could you confirm the cancellation date, that no further payments will be taken, and send me written confirmation by email? If a refund is due for a period I've already paid for, please could you confirm the amount and when it will reach me. Thank you.
Last checked: 5 Sept 2026 · Virgin Media Help
Before you cancel
Verified steps
- 1Call 0345 454 1111, or 150 from a Virgin Media phone.
- 2Ask to cancel your services.
- 3Virgin Media also offers online chat from its leaving page.
Timing
Virgin Media says 30 days' notice applies.
Important
An early disconnection fee may apply if you're still in your minimum term, and equipment may need returning.
Useful guide
Phone, broadband and TV contracts have their own rules. Feoh's general guide explains what to watch for.
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Feoh can remember this cancellation, keep it on your list and help you follow through. Feoh does not cancel on your behalf.