How do I cancel BT in the UK?

BT lists a phone cancellation route: BT phone, TV or broadband. The verified steps are: 1. Check your minimum term and any early-exit charges in My BT 2. Have your BT account number ready 3. Call BT to cancel the service 4. Ask them to confirm the cancellation date and any final charges

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How to cancel BT in the UK

Broadband & mobile · UK

This guide uses the official route Feoh has checked for BT. Feoh won't invent contact details — everything below comes from BT's own published information.

PhoneBT phone, TV or broadband

Best way to cancel: call

This one needs a phone call. Annoying, but I've got the number and what to say.

Call 0800 783 1401

Hello, I'd like to cancel my BT subscription, please.

My name is [your name].

The account is under [your email / account number].

Could you confirm the cancellation date, that no further payments will be taken, and send me written confirmation by email?

If a refund is due for a period I've already paid for, please could you confirm the amount and when it will reach me.

Thank you.

Last checked: 28 Aug 2026 · BT Help

Before you cancel

Verified steps

1Check your minimum term and any early-exit charges in My BT.
2Have your BT account number ready.
3Call BT to cancel the service.
4Ask them to confirm the cancellation date and any final charges.

Timing

Monday–Friday 8am–9pm, Saturday 8am–8pm, Sunday 9am–6pm.

Useful guide

Phone, broadband and TV contracts have their own rules. Feoh's general guide explains what to watch for.

How to cancel a phone, broadband or TV contract

Add this to Feoh

Feoh can remember this cancellation, keep it on your list and help you follow through. Feoh does not cancel on your behalf.

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